Verzendbeleid
Shipping Policy
Last updated: May 18, 2026
At Collonia Wines, we are committed to delivering your order quickly and securely.
1. Order Processing
All orders are processed within 1–3 business days after payment confirmation.
Orders are not processed or shipped on weekends or public holidays.
During high-demand periods, processing times may be slightly extended.
2. Shipping Times
Estimated delivery times:
- Belgium & Europe: 2–5 business days
- International: 5–10 business days
Please note that delivery times are estimates and may vary depending on location and external factors.
3. Shipping Costs
Shipping costs are calculated at checkout and will be displayed before completing your order.
We may occasionally offer free shipping promotions, which will be clearly indicated on the website.
4. Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number to monitor your delivery.
5. Delays
Collonia Wines is not responsible for delays caused by:
- Courier services
- Customs clearance
- Weather conditions
- Other circumstances beyond our control
6. Incorrect Address
It is the customer’s responsibility to provide accurate and complete shipping information.
We are not responsible for orders delivered to incorrect addresses provided by the customer.
7. Undelivered Packages
If a package is returned to us due to failed delivery, the customer may request a reshipment at their own expense.
8. Damaged Shipments
If your order arrives damaged, please contact us within 48 hours of delivery at:
drijversalmeida@outlook.com
We may request photographic evidence to process your claim.
9. Age Verification
As we sell alcoholic products, the recipient may be required to provide proof of legal drinking age upon delivery.
10. Contact
For any questions regarding shipping, please contact:
drijversalmeida@outlook.com